Help

• 1. Question: Do I have to be a paying member of the Fame Kills Tour Club to participate in the Club presales?
  2. Answer: Yes, this pre-sale is only for paying members of FameKillsTour.com.
• 1. Question: What is an internet presale?
  2. Answer: An internet presale is an advance window during which you can purchase tickets prior to the general public.
• 1. Question: How do I gain access to the FameKillsTour.com ticket presale?
  2. Answer: To gain access to the FameKillsTour.com ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible and current member of FameKillsTour.com. This code and the link to the location of your presale will be available at the start of each presale on the Tour page of FameKillsTour.com. To the best of our abilities, we will notify you in advance via email regarding when presales for each show will begin. However, this information will always be available and up-to-date on Tour page of FameKillsTour.com.
• 1. Question: Where is my Presale Access Code?
  2. Answer: If you are an eligible and current member of the Fame Kills Tour Club, your unique Presale Access Code will be available on the Tour page of FameKillsTour.com when you are logged-in. This Presale Access Code is unique to you, so please do not share it.
• 1. Question: Do I have to buy my Fame Kills: Starring Kanye West & Lady Gaga presale tickets in a specific timeframe?
  2. Answer: The Fame Kills Tour Club is able to offer members the chance to access presale tickets in all price-ranges, but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The earlier you participate in the presale for the show of your choice, the greater the likelihood that you will access the ticket(s) of your choice.
• 1. Question: If I miss the presale for the show of my choice am I able to use my unique Presale Ticket Access code in any other way for that show?
  2. Answer: No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show will go on sale to the general public. Links to the public sale will be available on the Fame Kills Club Tour page at the time of the sale and we invite you to take part if you have missed the presale period. As well, your unused code is still eligible for other shows with presales on the tour.
• 1. Question: If I participate in a presale for concert tickets, am I guaranteed the seats I want?
  2. Answer: Tickets are available at all price levels and are offered on a first come, first served basis. Due to capacity limits there is no guarantee that the price level or venue you are seeking will be available. We strongly recommend buying your tickets as early as possible to get the seating you want.
• 1. Question: How many tickets can I buy in the presale?
  2. Answer: As a current and eligible member of the Fame Kills Tour Club, you are eligible to purchase up to FOUR (4) tickets for any ONE (1) show within your membership year. While we cannot guarantee it, members purchasing presale tickets in North America will likely be able to purchase up to FOUR (4) tickets in TOTAL for any number of shows due to the majority of the shows being offered by the a single ticket vendor (Ticketmaster). (I.e. a member in North America is likely to be able to purchase either FOUR [4] tickets to ONE [1] show; THREE [3] tickets to ONE [1] show plus another ONE [1] ticket to ONE [1] show; TWO [2] tickets to TWO [2] shows as long as all shows are available at Ticketmaster.) Unfortunately, due to the number of different ticket vendors outside of North America, this likely capability is only available within North America.
• 1. Question: How much do the FameKillsTour.com presale tickets cost?
  2. Answer: Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. Your FameKillsTour.com presale privileges give you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
• 1. Question: Can I use my Presale Access Code to purchase VIP packages before the public?
  2. Answer: Yes, VIP packages will be available to you as a current and eligible members of the Fame Kills Tour Club prior to the general public with your Presale Access Code.
• 1. Question: Am I able to buy Fame Kills Tour Club presale tickets over the telephone?
  2. Answer: No. Presale tickets are only available for purchase over the internet.
• 1. Question: How do I enter my personal presale code to take part in the presale?
  2. Answer: When the presale for your chosen show begins simply visit the Fame Kills Tour Club Tour page, copy your code and click on the presale link for the show of your choice. On the presale ticketing page of the ticket vendor there will be a box for you to enter your code.
• 1. Question: Once I have ordered my tickets will I receive an order confirmation?
  2. Answer: Most ticket companies provide an online order reference number as confirmation of your purchase. Since the ticket transaction takes place on a third party website, we cannot be responsible for providing proof of purchase.
• 1. Question: If I have any questions concerning my purchase can I contact someone?
  2. Answer: Most ticket companies have customer service representatives whom you can contact from their website. Since the ticket transaction takes place on a third party website, we cannot answer questions about your ticket purchase.
• 1. Question: Can I get replacement tickets if I lose my tickets?
  2. Answer: Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
• 1. Question: Once I have purchased, when will I receive my tickets?
  2. Answer: Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
• 1. Question: How do I know where my tickets will be located?
  2. Answer: If you are buying seated tickets the specific seating location can usually be seen on the ticket vending site before finalizing your ticket purchase.
• 1. Question: Am I able to cancel my tickets if I am unable to make the show?
  2. Answer: There are no exchanges, refunds or cancellations.
• 1. Question: How can I purchase tickets for disabled access?
  2. Answer: In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.
• 1. Question: What happens if a show is rescheduled or cancelled?
  2. Answer: Your tickets will be honored on the rescheduled date. If you cannot attend the new date or the show is canceled you will receive a refund.
• 1. Question: What if I do not receive an email or my unique Presale Access Code?
  2. Answer: First, please ensure that the email you have provided in your 'Profile' (which you find when you login to FameKillsTour.com) is correct. If it is, you may not be getting our emails due to SPAM blockers on your mail account. If you do not know how to disable these blockers, please check with your ISP to see if they have SPAM blocks and, if they do, ask them to remove FameKillsTour.com from their blocked list. This will ensure that you do not miss email from the Fame Kills Tour Club. Whether you are able to receive email from us or not, your unique Presale Access Code is always available to you on the Fame Kills Tour Club Tour page when you are logged-in.
• 1. Question: What do I do if my Presale Access Code does not work?
  2. Answer: First, please make sure that the presale has begun. Remember, just because you have received a Presale Access Code does not mean that the presale has started. You can always check the Fame Kills Tour Club Tour page for presale start times. If, indeed, the presale is underway, please ensure that you are entering the Code into the correct field. Sometimes, a ticket vendor will have multiple sales for one show happening concurrently, so be sure you are entering your Code in the Fame Kills Tour Club field. If you are entering your Code into the correct field, please double-check that you are entering it correctly. Remember, your Code is case-sensitive. As well, if you are using 'copy & paste' to enter your Code, please ensure that you have only copied the characters of your Code and that you have not included any spaces before or after it by accident. If none of these steps resolves your issue, you may have exceeded the ticket limit for your Code. Each Code is valid for a total of FOUR (4) tickets for any ONE (1) show. If you have not exceeded your limit and are still having issues, please contact Customer Service either at the ticket vendor website that has rejected your code or at the Fame Kills Tour Club via the Help page .
• 1. Question: Why does it cost more to become a member of FameKillsTour.com for people that reside outside of North America?
  2. Answer: The difference in price is a result of the increased cost of shipping a membership gift from North America – where all fulfillment is done – to locations outside of North America.
• 1. Question: What are the benefits I receive when I become a FameKillsTour.com subscriber?
  2. Answer: member of the Fame Kills Tour Club you receive special access to tickets, an members-only gift and an exclusive members-only look at the Fame Kills: Starring Kanye West & Lady Gaga tour as it progresses.
• 1. Question: I don't have a credit card, can I purchase a FameKillsTour.com subscription membership with a check or money order?
  2. Answer: At this time, we only accept credit cards for payment but debit cards with the VISA and MASTERCARD logo are also accepted.
• 1. Question: As a paid member, when will I receive my members-only gift?
  2. Answer: Your paid membership comes with a members-only t-shirt which will be available to you shortly after you join the Tour Club. At this time, you will receive an e-mail with information on how to redeem your gift. Please note that the gift will NOT be automatically shipped and that you must redeem it at the appropriate time.
• 1. Question: How much does it cost to become a member of FameKillsTour.com?
  2. Answer: The price of membership is $45.00 for US residents and $48 for those that reside outside of the US. The difference in price allows us to cover shipping to members that live outside of the US.

Contact Us

• For US dial 800-615-1324, for International dial +1-916-414-2921
• Or send email to orderhelp@fanfire.com